Refund & Cancellation Policy

1. Contract Commitment Terms

Our courses have different minimum commitment periods. By enrolling, you agree to these terms:

Standard Courses (2-Month Commitment):

• Minimum Term: 2 months from enrollment date
• Automatic Renewal: Subscription renews monthly after the initial commitment period
• Cancellation: Cancel anytime after 2 months, effective at end of current billing cycle
• Early Termination: Cancellation within the 2-month commitment period is not eligible for refund

Intensive Courses (3-Month Commitment):

• Minimum Term: 3 months from enrollment date
• Automatic Renewal: Subscription renews monthly after the initial commitment period
• Cancellation: Cancel anytime after 3 months, effective at end of current billing cycle
• Early Termination: Cancellation within the 3-month commitment period is not eligible for refund

Conversation Courses & Private 1-on-1 (No Minimum Commitment):

• Flexible: Monthly subscription with no minimum commitment
• Cancellation: Cancel anytime before next billing cycle

2. Cancellation Policy & Fees

All cancellation requests must be submitted in writing via email. The following fees apply based on when you cancel:

Important Cancellation Rules:

• Proof (e.g., medical certificate, visa rejection) may be required for cancellations due to special circumstances
• No refunds for course withdrawal or interruptions after the course has started
• Missed course days cannot be made up or refunded
• After a course rescheduling, cancellation is no longer possible

3. Refunds After Course Start

• First Week: Within First Week: 50% refund minus €50 admin fee if you have attended 0-1 classes and cancel within 7 days of course start
• After First Week: After First Week: No refunds after attending 2 or more classes. You may cancel your subscription to avoid billing for the following month (subject to commitment terms above)
• Emergency: Emergency Situations: Evaluated on a case-by-case basis with valid documentation

4. Rescheduling Policy

If you need to change your course start date, rescheduling is available subject to the following fees and conditions:

Rescheduling Rules:

• Maximum Postponement: Course can be rescheduled by a maximum of 3 months
• One-Time Only: Only one rescheduling is allowed per enrollment
• Same Level Only: Rescheduling is only permitted within the same course level
• Subject to Availability: Rescheduling is subject to availability in the target cohort
• Price Difference: If course fees differ between the original and new course, you must pay the difference
• After Rescheduling: Once rescheduled, cancellation is no longer possible
• Documentation: Proof may be required (medical certificate, visa issues, etc.)

Transfer to Another Person:

You may transfer your course enrollment to another person under the following conditions:

• Transfer Fee: €75
• Level Verification: The new participant must prove the required language level
• Final Transfer: The new participant cannot reschedule or cancel the course again
• Terms Acceptance: By accepting the transfer, the new participant accepts these terms and conditions

5. Private 1-on-1 Subscriptions

Monthly Subscription:

• No Minimum Commitment: Flexible monthly subscription
• First Month: Full refund within 7 days if no sessions have been used
• Unused Sessions: Credits roll over to the next month as long as the subscription is active
• Cancel Anytime: Cancel before next billing date, effective at the end of current billing cycle

6. Visa Rejection Policy

If your visa is rejected:

• Full refund minus €75 processing fee with valid official rejection documentation
• Alternatively, you may reschedule to a future cohort at no additional fee
• Documentation must be submitted within 14 days of rejection date

7. Payment Methods & Refund Processing

• Payment Methods: We accept payments via Stripe (credit/debit cards)
• Refund Processing: Approved refunds are processed within 14 business days
• Bank Processing: Your bank may take an additional 3-5 business days to reflect the refund
• Original Method: Refunds are issued to the original payment method

8. Subscription Management

• Cancel via Dashboard: Log in and use the 'Manage Subscription' portal via Stripe to cancel before the next renewal date
• No Partial Refunds: Cancellation takes effect at the end of the current billing cycle
• Auto-Renewal: Subscriptions renew automatically unless cancelled

9. Force Majeure

In cases of events beyond our control (pandemic, natural disaster, etc.), we may offer:

• Free rescheduling to a future cohort
• Course credit for future use
• Transition to online format if applicable

10. How to Request a Refund or Rescheduling

All requests must be submitted in writing via email:

1. Email with your full name, order number, and reason for request support@weg2de.com
2. Include relevant documentation if applicable (medical certificate, visa rejection, etc.)
3. Specify whether you are requesting a refund, rescheduling, or transfer
4. We'll review and respond within 2 business days
5. Once approved, refunds will be processed within 14 business days; rescheduling will be confirmed based on availability

11. Disputes

If you have a dispute about a refund or rescheduling decision, please contact us to discuss. We're committed to finding fair solutions and will review your case within 5 business days. support@weg2de.com

12. Contact Information

For refund or rescheduling requests, or questions about this policy:

Email: support@weg2de.com
WhatsApp: +49 176 66572214
Location: Wuppertal, Germany
Response Time: Within 2 business days